Care & warranty
Care for every little adventure.
Rinse after use
Fresh water helps remove chlorine, salt and sand before storage.
Dry before storing
Let items dry fully in the shade before packing them away.
Check before play
Inspect seams, straps, buckles, soles and fabric before each adventure.
Quick care guide
Looking after your La La Luna pieces helps extend their lifespan and keeps them ready for every swim day, rainy walk and little outdoor adventure.
- Rinse flotation vests, water shoes and swim accessories with fresh water after pool or salt-water use.
- Remove sand, grit and debris before drying or storing.
- Dry fully in the shade before placing items in bags, cupboards or storage tubs.
- Avoid bleach, harsh detergents, tumble drying, ironing or direct high heat.
Regular maintenance & inspection
Before each use, take a moment to check the product carefully. This is especially important for flotation and swim products.
- Check for wear and tear, including rips, fraying, punctures or fabric damage.
- Inspect seams, stitching, straps and buckle attachment points.
- Look for fading, brittleness or discolouration caused by sun, chlorine or age.
- Test buckles, fastenings and closures to make sure everything is secure and working correctly.
Important: Do not use any flotation or swim product if it appears damaged, weakened, loose, leaking or no longer secure.
When to replace your flotation vest
Replace your flotation vest or swim aid if you notice any damage or change in performance. Safety and fit should always come first.
- Visible rips, punctures, tears or weakened areas.
- Loose, broken or unreliable buckles and fastenings.
- Damaged seams, fraying straps or compromised stitching.
- Changes in buoyancy, fit, structure or support.
Storage tips
Good storage is one of the easiest ways to protect your La La Luna products between adventures.
- Store in a cool, dry place after the product is completely dry.
- Keep away from direct sunlight when not in use.
- Avoid leaving swim or rainwear products in hot cars for long periods.
- Do not store wet items in sealed bags, as moisture can affect materials over time.
Warranty support
If something does not seem right, contact us with your order details, a short description of the issue and clear photos. Our team will review the information and guide you through the next step.
What should I include when contacting support?+
Please include your order number, product name, photos of the issue and a short explanation of what happened.
Does warranty cover normal wear and tear?+
Warranty support is assessed case by case. Normal wear, misuse, incorrect storage, accidental damage and damage from harsh care may not be covered.
Can chlorine, salt or sun affect products over time?+
Yes. Chlorine, salt and sun exposure can affect fabrics, straps and materials over time. Rinsing, drying and storing correctly helps extend product life.
Need help with a product?
Contact us with your order number, product name and clear photos so our team can help review your concern.