FAQ
What sizes are available for La La Luna Water Wings?
Our water wings are a one-size-fits-all design. The recommended age is 2 to 6 years or 12-30kgs (whichever comes first).
Are La La Luna Water Wings safe for children?
Yes! They are designed with safety in mind, but they should always be used under adult supervision.
Water wings assist with buoyancy but are not life-saving devices.
How do I fit water wings on my child?
Your child simply slips their arms through the arm floats, and the wings buckle behind their back. You can adjust the fit by tightening or loosening the strap as needed.
Are water wings the same as a life jacket?
No, while both help with flotation, our water wings are not a certified flotation device and are not for use in boating boating. They are designed for supervised swim practice and play.
How should I clean and store my water wings?
Rinse them with fresh water after each use and let them air dry completely in the shade. Store them in a cool, dry place away from direct sunlight to prevent fading or damage. Refer to our care guide for detailed care instructions.
Order & Shipping Information
How long does shipping take?
Orders are typically processed within 1-2 business days. Please expect delays during sale periods. Shipping times vary depending on your location
Do you offer international shipping?
Yes! We offer international shipping. Shipping costs and delivery times depend on the destination and are calculated at checkout.
Can I track my order?
Absolutely! Once your order is shipped, you will receive a tracking number via email to monitor your package’s progress.
What if I need to change or cancel my order?
We process orders quickly! If you need to change or cancel your order, please contact us ASAP of placing it, but unfortunately if order is already shipped we are unable to cancel it.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of receiving your order. Items must be unused, in original packaging, and in resellable condition.
If you are returning due to change of mind or size then all postage costs are the responsibility of the purchaser.
My product arrived damaged, what should I do?
In the unlikely event you are received something that is damaged. Please contact us at info@lalalunababy.com.au within 48 hours of receiving your order with photos of the damaged item, and we’ll arrange a replacement or refund.
Product Care & Safety
Can I use La La Luna Water Wings in the ocean?
Yes, but always under supervision. The wings provide buoyancy but should not be relied upon in strong currents or deep waters.
Do you offer other swim safety products?
Yes! Along with our Water Wings, we offer durable water shoes, beach towels, sunglasses, and hats to keep your little one safe and stylish in and out of the water.
Where are your products designed?
Our products are designed in Australia with a focus on safety, durability, and style.
How can I contact customer support?
We’re happy to help! You can reach us at hello@lalalunababy.com.au for any inquiries.